Question 1

Are you a direct factory or a trading company?

Accepted Answer

Yes, we are a direct OEM/ODM factory based in Guangzhou, China, with a proven history since 2008. We specialize in precision drop-stitch technology. Our core manufacturing lines cover Inflatable Paddle Boards (SUPs), Kayaks, Floating Docks, Air Tracks, Ice Bath Tubs, and Swimming Pools. Buying directly from us ensures factory-direct pricing and strict ISO9001 quality control.

Question 2

What is your Minimum Order Quantity (MOQ) for OEM orders?

Accepted Answer

We offer flexible MOQ to support businesses of all sizes. For customized designs (OEM), our MOQ typically starts from 50 pcs per model. However, for our in-stock standard models (like popular SUPs or Ice Baths), we accept smaller wholesale orders or sample trial orders. Contact our sales team to discuss your specific project needs.

Question 3

How do you handle customization and private labeling?

Accepted Answer

We provide end-to-end customization solutions. You can specify the Drop-Stitch material thickness (4 inch/6 inch/8 inch), board dimensions, EVA pad patterns, and accessories. We use advanced UV digital printing and screen printing to apply your brand logo and graphics vividly. Our engineering team can also develop completely new molds for unique shapes like inflatable docks or specialized rescue mats.

Question 4

What is the lead time for production and shipping?

Accepted Answer

For sample orders, production takes 3-7 days. For bulk OEM orders (e.g., a 20ft container), the lead time is typically 30-45 days after design confirmation. We support various shipping terms including FOB, CIF, and DDP (Delivered Duty Paid) to the USA, Europe, and Australia, making the import process hassle-free for you.

Question 5

Can I get a product sample before placing a bulk order?

Accepted Answer

Absolutely. We encourage testing our quality. 1. Stock Samples: We can offer free samples for standard in-stock models (shipping cost collected). 2. Custom Samples: For prototypes with your specific design/logo, we charge a sampling fee, which is 100% refundable once you place a bulk order.

Question 6

What certifications and warranty do you provide?

Accepted Answer

Huale stands behind every product. We offer a 1-3 year warranty depending on the product category. Our factory and products are certified by CE, REACH, RoHS, and ISO9001, ensuring compliance with safety standards in European and North American markets.

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